Privacy Policy

Last updated: July 27, 2026

1. Introduction

Fabric AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our models and datasets, or interact with our services. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you contact us, including your name, email address, organisation name, and any information included in your communications. We collect this information only when you choose to provide it.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, page views, and the dates and times of your visits. We use this information to analyse trends, administer the site, track user movements, and gather broad demographic information for aggregate use.

2.3 Model Usage Data

When you use Fabric AI models through our hosted endpoints or APIs, we may collect anonymised usage metrics including inference counts, input token volumes, error rates, and latency statistics. We do not log the content of individual inference requests unless required for safety monitoring, in which case logs are anonymised within 90 days and retained only as necessary for model safety improvement.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our website and services
• To respond to your inquiries, support requests, and feedback
• To monitor and improve model safety, reliability, and performance
• To comply with legal obligations and enforce our policies
• To detect, prevent, and address technical issues and abuse
• To communicate with you about updates, changes, or security notices

We do not use your personal information for targeted advertising, and we do not sell your personal data to third parties.

4. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area, our processing of your personal data is based on the following legal grounds: (a) performance of a contract with you; (b) our legitimate interests in operating and improving our services; (c) compliance with legal obligations; and (d) your consent, where required.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We may engage trusted third-party service providers to perform functions on our behalf, such as hosting, analytics, and infrastructure. These providers are contractually bound to protect your information and may use it only for the purposes we specify.
• Legal requirements: We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or protect the safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Model interaction logs are anonymised after 90 days. When we no longer need your information, we will securely delete or anonymise it.

7. Data Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, regular security audits, and secure data storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal data for legitimate interests or direct marketing.
• Withdrawal of consent: Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at support@fabricai.co.uk. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including Standard Contractual Clauses where required.

10. Cookies

Our website may use essential cookies for basic functionality. We do not use tracking cookies or third-party advertising cookies. You can configure your browser to refuse cookies, but this may affect the functionality of our website.

11. Third-Party Services

Our website and services may contain links to third-party websites or services, including Hugging Face and GitHub. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@fabricai.co.uk
Organisation: Fabric AI